Our Commitment to You
At Maviro, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, and we are committed to making the return and refund process as straightforward and hassle-free as possible. This Refund Policy provides comprehensive information about our 30-day money-back guarantee, the conditions under which refunds are available, and the step-by-step process for requesting a return or refund.
30-Day Money-Back Guarantee
We offer a full 30-day money-back guarantee on all Maviro products. If you are not completely satisfied with your order for any reason, you may return unopened products within 30 days of the delivery date for a full refund of the purchase price. To qualify for a refund under this guarantee, products must be in their original, unopened packaging and in resalable condition. We reserve the right to inspect returned products to verify they meet these criteria.
How to Request a Refund
To initiate a return and request a refund, please follow these steps:
- Contact our customer service team at admin@chrexxonghfriz.world within 30 days of your delivery date. Please include your order number, the reason for your return, and any relevant details.
- Our team will review your request and, if approved, provide you with a Return Authorisation (RA) number and detailed return instructions, including the address to ship the product.
- Securely pack the product in its original packaging and ship it to the address we provide. We strongly recommend using a trackable shipping service to ensure we receive your return.
- Once we receive and inspect the returned product, we will process your refund within 7 to 14 business days. You will receive an email confirmation when the refund has been processed.
Refund Method and Timing
Refunds will be issued to the original payment method used for the purchase. Depending on your bank or card provider, it may take an additional 5 to 10 business days for the refund to appear on your statement or account. We have no control over the speed at which financial institutions process refunds. If you paid by credit card, the refund will be credited to the same card. For other payment methods, we will process the refund according to the payment provider's requirements.
Return Shipping Costs
Unless the return is due to our error (such as shipping the wrong item, a defective product, or damage during transit), you are responsible for the cost of return shipping. We recommend using a trackable and insured shipping service to protect your return. If the return is due to our error, we will provide a prepaid return label or reimburse your return shipping costs upon receipt of the returned product.
Exceptions and Exclusions
We may refuse a return or offer only a partial refund in the following circumstances:
- Products have been opened, used, or are not in their original packaging (unless the product is defective)
- The return request is made after the 30-day return window has expired
- Products show signs of damage, tampering, or misuse
- The return does not comply with the terms outlined in this policy
- No Return Authorisation was obtained before shipping the product back
Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately with photographs documenting the issue. We take quality seriously and will arrange a replacement or full refund at no additional cost to you, including covering return shipping. We may request that you return the defective or damaged product so we can investigate the issue and improve our quality control processes.
Partial Refunds
In some cases, we may offer a partial refund rather than a full refund. This may occur when a product has been partially used, the packaging has been opened, or the product does not meet the full criteria for our money-back guarantee. We will communicate clearly with you about any partial refund offer and the reason for it.
Contact Us
For refund requests, questions about this policy, or any other customer service inquiries:
Chrexxonghfriz.world
1A/155 Queen Street, Auckland CBD, Auckland 1010, New Zealand
Email: admin@chrexxonghfriz.world
Please include your order number and a brief description of your inquiry. Our team aims to respond within 24 to 48 business hours.